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At z-store Jewellery, we are committed to delivering premium-quality products and exceptional customer service. Your satisfaction is our priority, and we stand behind every item we offer.
Exchange Policy
Products are eligible for exchange only if they meet the criteria below:
The product is unused, in its original condition, with all tags, labels, and packaging intact.
The exchange request is made within 3 days of delivery.
Make-to-Order Products
Custom/pre-order items require 2–3 weeks for creation. Full payment is required in advance.
Track your order status via email or z-store.pk after dispatch.
International Orders
Delivery takes 2–3 weeks minimum. A tracking number will be emailed upon dispatch.
Damaged or Faulty Items
If your product arrives damaged, defective, or differs from the description on z-store.pk, we will replace it free of charge.
Exchange Process
Exchanges for size/design changes (e.g., bangles) incur a delivery charge of Rs 350/-.
Review the product details, size guide, and images carefully on z-store.pk before ordering.
Cancellations & Modifications
Orders can be canceled or modified within 2 hours of placement. No changes permitted afterward.
Once payment is confirmed, customers must accept the delivery.
Incomplete Addresses
Provide a complete address (house/block/street number or landmark) for doorstep delivery.
Orders with incomplete/incorrect addresses will be canceled. Update your details via z-store.pk if needed.
No Refund/Return Policy
Strictly no refunds or returns. Verify product details on z-store.pk before purchasing.
Sale/clearance items cannot be exchanged or refunded.
Contact Us
For assistance, reach out to our team:
- Head Office: Lahore Pakistan
Phone: +92 317 6409246
Website: z-store.pk
Shop with confidence at z-store.pk – your trusted destination for exquisite jewellery!